Payment Policy

Last Updated: June 30, 2026

At Paul & Karen London, we aim to provide a secure, simple, and smooth payment experience for all our customers. Below you will find all important information regarding our payment methods, security, and refund process.

By placing an order on our website, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We offer multiple secure payment options to make shopping as convenient as possible.

Available payment methods may vary depending on your country and location.

Our payment providers may include:

  • Visa
  • Creditcard
  • Apple Pay
  • Google Pay

Additional local payment methods may be available depending on your region during checkout.

Customers are responsible for selecting a valid and available payment method for their location.

2. Payment Security

Your payment security is extremely important to us.

All transactions on Paul & Karen London are processed through secure SSL-encrypted connections via trusted payment providers.

This ensures:

  • Secure payment processing
  • Encrypted personal information
  • Fraud protection
  • Safe checkout experience

We do not store your full payment information on our servers.

All payment data is handled directly by our certified payment partners.

3. Payment Processing

Orders will only enter processing once payment has been successfully completed and confirmed.

Please note:

  • Orders with incomplete or failed payments will not be processed
  • In some cases, payment verification may be required for security reasons
  • Suspicious transactions may be delayed, reviewed, or canceled

This helps protect both our customers and our business from fraud.

4. Refunds

If you are eligible for a refund under our Return Policy, the refund will be processed after:

  • The returned item has been received
  • The item has been inspected and approved

Once approved:

  • Refunds are issued within 14 business days
  • Refunds are sent to the original payment method

Please note:

  • Processing times may vary depending on your bank or payment provider
  • Original shipping costs are generally non-refundable unless stated otherwise

For full details, please review our Return Policy.

5. Payment Disputes & Chargebacks

If you experience any issue with your payment or order, we kindly ask that you contact our support team first before opening a chargeback or payment dispute.

At Paul & Karen London, we are committed to resolving all issues fairly and quickly.

Unnecessary chargebacks may delay the resolution process.

6. Contact Information

For any questions regarding payments, billing, or refunds, please contact:

Paul & Karen London