Terms and Conditions

Last Updated: June 30, 2026

These Terms & Conditions apply to all purchases made through the website of Paul & Karen London. By accessing our website and placing an order, you agree to these terms, along with our other store policies.

Please read them carefully before making a purchase.

1. Applicability

By placing an order with Paul & Karen London, you agree to be bound by:

  • These Terms & Conditions
  • Our Return Policy
  • Our Shipping Policy
  • Our Payment Policy
  • Our Privacy Policy
  • Our Cookie Policy

These policies together form the complete agreement between you and Paul & Karen London.

2. Product Information

We make every effort to ensure that all product descriptions, images, prices, and information displayed on our website are accurate and up to date.

However:

  • Colors may vary slightly due to different screen settings
  • Minor measurement differences may occur
  • Typographical, pricing, or informational errors may occasionally happen

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

No rights can be derived from obvious errors or mistakes.

3. Orders & Payments

All orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your country and location.

It is the customer’s responsibility to ensure that the selected payment method is available and completed correctly.

For security reasons:

  • Orders may be subject to verification
  • Fraudulent or suspicious transactions may be canceled
  • We reserve the right to refuse or cancel orders at our discretion

4. Processing & Delivery

Our standard order processing times are:

Processing Time:
1–3 business days

Shipping Time:
1–7 business days after dispatch, depending on your location

At Paul & Karen London, some orders may be shipped directly from our international supplier network to provide efficient delivery and access to our latest collections.

Please note:

  • Delivery times are estimates only
  • Delays caused by customs, holidays, weather, or high demand are beyond our control
  • Such delays do not qualify for cancellations or refunds

Customs duties or import taxes may apply depending on your country’s regulations.

5. Returns & Cancellations

Please review our separate Return Policy for full return conditions.

Important:

  • Orders cannot be canceled once processing has started
  • Refund requests or chargebacks may not be initiated before the item has been delivered
  • Customers must contact us first regarding any issues

We are committed to resolving problems fairly and efficiently.

6. Liability

Paul & Karen London is not liable for:

  • Lost or stolen packages marked as delivered by the shipping carrier
  • Delays caused by shipping providers, customs, or force majeure
  • Incorrect address details provided by the customer

Our total liability shall always be limited to the purchase value of the affected product.

Customers are responsible for reviewing all shipping information carefully before completing checkout.

7. Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Product images
  • Logos
  • Branding
  • Website design
  • Graphics

is the exclusive property of Paul & Karen London and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may result in legal action.

8. Complaints Procedure

If you have a complaint regarding your order or our services, please contact us.

We aim to respond to all complaints within 5 business days.

For product-related complaints (such as sizing, quality, or damage), please include:

  • Clear photos
  • Your order number
  • A detailed explanation of the issue

This helps us provide a faster and more effective solution.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the country in which Paul & Karen London is registered.

Any disputes arising from these terms shall be handled by the competent courts of that jurisdiction, unless mandatory law states otherwise.

10. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Paul & Karen London
Opening Hours: Monday – Friday, 9:00 AM – 5:00 PM