Privacy Policy
At Paul & Karen London, we highly value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you visit our website, place an order, or contact our customer support.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you place an order, create an account, or contact us, we may collect the following personal information:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment details (processed securely by our payment providers and never stored on our servers)
- IP address
- Device and browser information
- Order history and transaction details
- Website activity and browsing behavior through cookies and analytics
We only collect information that is necessary to provide our services and improve your shopping experience.
2. How We Use Your Information
Your personal data is used for the following purposes:
- Processing and fulfilling your orders
- Shipping and delivery management
- Customer support and after-sales service
- Sending order confirmations, tracking updates, and important notifications
- Improving our website, product range, and customer experience
- Detecting and preventing fraud or misuse
- Complying with legal and tax obligations
- Sending marketing communications (only if consent is given)
At Paul & Karen London, we continuously work to improve our collections and provide a smooth, personal shopping experience for every customer.
3. Legal Basis for Processing
We process your personal data based on:
Contractual necessity
To complete and deliver your order.
Legal obligations
To comply with financial, tax, and regulatory requirements.
Legitimate business interests
To improve our services, prevent fraud, and optimize customer satisfaction.
Consent
For email marketing and optional cookie usage.
4. Sharing Your Information with Third Parties
To operate our store and fulfill your orders, we may share your information with trusted third-party partners, including:
- Payment providers
- Shipping and logistics companies
- Product suppliers
- Analytics and marketing service providers
Your data is only shared when necessary for operational purposes.
We never sell, rent, or trade your personal data to third parties.
As part of our fulfillment process, some products may be shipped directly from our international supplier network. This may involve data transfers outside your country of residence. In all cases, we ensure proper safeguards are in place to protect your information.
5. Data Retention
We retain your personal data only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal obligations
- Resolve disputes
- Prevent fraud
Financial records may be stored for up to 7 years where required by law.
6. Cookies
Our website uses cookies to improve functionality, personalize your shopping experience, and analyze website traffic.
Cookies help us:
- Remember your preferences
- Improve website performance
- Analyze visitor behavior
- Provide relevant marketing and advertisements
You can manage your cookie preferences through your browser settings or our cookie banner at any time.
Please review our Cookie Policy for more details.
7. Security
We take appropriate technical and organizational measures to protect your personal information from:
- Unauthorized access
- Data loss
- Misuse
- Alteration
- Disclosure
All payments are processed through secure SSL-encrypted connections to ensure maximum protection.
While we take strong precautions, no online system can guarantee complete security.
8. Your Rights
Under GDPR and applicable privacy laws, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw your consent at any time
- Request data portability
To exercise these rights, please contact us using the details below.
You also have the right to file a complaint with your local data protection authority.
9. Contact Information
If you have any questions regarding this Privacy Policy, you can contact us:
Paul & Karen London