Shipping & Delivery Policy

Last Updated: June 30, 2026

At Paul & Karen London, we aim to deliver your order as quickly, safely, and efficiently as possible. Below you will find all important information regarding our shipping and delivery process.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can follow your shipment.

Please note:

  • Orders are not processed on weekends or public holidays
  • During high-demand periods, processing times may take slightly longer

2. Estimated Delivery Time

After processing, the average delivery time is 1–7 business days, depending on your location.

Please understand that delivery times are estimates and may be affected by:

  • High seasonal demand
  • Public holidays
  • Carrier delays
  • Customs inspections
  • Unexpected external factors

While we always aim for timely delivery, these situations are outside our control.

3. Shipping Method & Fulfillment

At Paul & Karen London, we work with a modern fulfillment model that helps reduce waste and unnecessary overproduction.

To minimize our environmental footprint and improve efficiency, some products may be shipped directly from our international supplier network.

This allows us to offer carefully selected collections at competitive prices while maintaining quality standards.

Depending on your country, customs duties or import taxes may apply.

Our trusted shipping partners may include:

  • DHL
  • Royal Mail
  • Evri
  • UPS
  • FedEx
  • Local courier partners

Shipping partners may vary depending on your location.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination country
  • Package weight
  • Shipping method selected

Any applicable shipping fees will always be clearly displayed before payment.

5. Tracking Responsibility

Once your order has been shipped, it becomes the customer’s responsibility to monitor the tracking information provided.

Customers are responsible for:

  • Following the tracking updates
  • Monitoring delivery attempts
  • Checking if the parcel is redirected to a pickup point
  • Collecting the package if required by the courier

If your order is delayed or there is an issue with delivery, please contact us first at:

[Your Store Email]

We kindly ask customers not to open a chargeback or dispute before allowing us the opportunity to resolve the issue.

Our support team is always ready to help.

6. Delivery Responsibility

Once the tracking information confirms that the package has been successfully delivered, responsibility for the package transfers to the customer.

This includes:

  • Deliveries left at the provided address
  • Deliveries handed to neighbors (if allowed by the courier)
  • Packages delivered to pickup points

Please ensure that your shipping address is entered correctly at checkout.

If you need to make changes to your shipping details, you must contact us within 24 hours of placing your order.

Address changes can be requested via:

[Your Store Email]

Incorrect address details provided by the customer may result in additional shipping charges or delivery failure.

7. Lost or Delayed Packages

In rare cases, packages may be delayed or lost during transit.

If your order has not arrived within the expected timeframe:

  • First, check your tracking information
  • Contact the shipping carrier if necessary
  • Reach out to our support team for assistance

We will do our best to investigate and help find a suitable solution.

8. Contact Information

For any shipping-related questions, please contact:

Paul & Karen London